Terms & Conditions

Last updated: April 2026

These Terms & Conditions govern your use of the Primal Ape Print website located at www.primalapeprint.com and any purchases made through it. By accessing our website or placing an order, you agree to be bound by these terms. Please read them carefully before purchasing.

1. About Us

Primal Ape Print is an online print-on-demand store selling custom printed apparel including T-shirts and hoodies. Our products are printed and fulfilled on demand by third-party print providers based in the United Kingdom.

For any enquiries, please contact us at: contact@primalapeprint.com

2. Eligibility

By placing an order on our website, you confirm that:

  • You are at least 18 years of age, or have the consent of a parent or guardian
  • You are legally capable of entering into a binding contract
  • You are placing the order for personal or gift use, not for resale without our prior written consent

3. Products

All products sold on Primal Ape Print are made to order. This means your item is custom printed at the time of purchase and does not exist as pre-made stock.

  • Product images are for illustrative purposes. Colours may vary slightly depending on your screen settings and the printing process.
  • We reserve the right to discontinue or modify any product at any time without notice.
  • Sizing information is provided as a guide only. We strongly recommend referring to the size guide on each product page before ordering.

4. Pricing & Payment

  • All prices are displayed in British Pounds (GBP) and include VAT where applicable.
  • Prices are subject to change without notice. The price charged will be the price displayed at the time of your order.
  • We accept payment via all major credit/debit cards and any other payment methods displayed at checkout.
  • Payment is taken in full at the time of ordering.

5. Order Confirmation

Once your order is placed, you will receive an email confirmation. This confirms we have received your order — it does not constitute acceptance of the order. We reserve the right to cancel or refuse any order at our discretion, in which case a full refund will be issued.

6. Production & Shipping

  • All orders require 2–7 business days of production time before dispatch.
  • Estimated delivery times after dispatch:
    • United Kingdom: 3–7 business days
    • Europe: 5–10 business days
    • Rest of the World: 7–21 business days
  • Delivery times are estimates only and are not guaranteed.
  • International orders may be subject to customs duties or import taxes. These charges are the sole responsibility of the customer.
  • Full details are available on our Shipping & Returns page.

7. Returns & Refunds

Because all products are custom printed on demand, we do not accept returns or exchanges for:

  • Incorrect size selected by the customer
  • Change of mind
  • Incorrect colour or style chosen by the customer

We will offer a free replacement or full refund in the following circumstances:

  • The item arrives damaged or defective
  • There is a manufacturing error (wrong print, misaligned graphic, etc.)
  • The order is lost in transit

Claims must be made within 30 days of delivery by contacting us at [your email address] with your order number and a photo of the issue. You do not need to return the item.

Full details are available on our Shipping & Returns page.

8. Intellectual Property

All designs, graphics, logos, and content on this website are the property of Primal Ape Print or their respective owners and are protected by copyright law. You may not reproduce, distribute, or use any content from this website without our express written permission.

By placing an order, you confirm that any custom design submitted (if applicable) does not infringe the intellectual property rights of any third party. Primal Ape Print accepts no liability for orders placed using infringing content submitted by the customer.

9. Limitation of Liability

To the fullest extent permitted by UK law:

  • Primal Ape Print’s total liability for any claim arising from a purchase shall not exceed the price paid for the item(s) in question.
  • We are not liable for any indirect, consequential, or special damages arising from use of our website or products.
  • We are not responsible for delays caused by third-party couriers, customs processing, or circumstances beyond our control.

10. Consumer Rights

Nothing in these Terms & Conditions affects your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

Under UK consumer law, you have the right to a repair, replacement, or refund if goods are faulty or not as described.

11. Privacy

Your personal data is collected and processed in accordance with our Privacy Policy, which is available on our website. By placing an order, you consent to the processing of your personal data as described in the Privacy Policy.

12. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time. Changes will be posted on this page with an updated date. Continued use of our website after any changes constitutes your acceptance of the new terms.

14. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

📧 contact@primalapeprint.com
🌐 www.primalapeprint.com